Shipping policy
Shipping Policy
1. Processing Time As all of our products are handcrafted artworks, each piece is carefully prepared and quality-checked before dispatch. Please allow 5–7 business days for order processing after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Method & Delivery Time We ship all orders via DHL Express.
| Destination | Estimated Delivery Time |
|---|---|
| Europe | 2–4 business days |
| North America | 3–5 business days |
| Asia-Pacific | 2–4 business days |
| Rest of World | 4–7 business days |
Delivery times are estimates and may vary due to customs clearance or other factors beyond our control.
3. Shipping Rates Shipping rates are calculated at checkout based on your location and order weight. Free shipping may be available for orders above US$1000.
4. Order Tracking Once your order has been dispatched, you will receive a confirmation email with your DHL Express tracking number. You can track your shipment at dhl.com.
5. Customs, Duties & Taxes International orders may be subject to customs duties and import taxes, which are determined by your local customs authority. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
6. Shipping Restrictions We currently ship to most countries worldwide. If your country is not available at checkout, please contact us at [your contact email].
7. Lost or Delayed Shipments If your order has not arrived within the estimated timeframe, please first check your DHL tracking information. If the issue persists, contact us at [your contact email] and we will work with DHL to resolve the matter promptly.
8. Contact Us For any shipping inquiries, please reach out to us at: 📧 maggiesheen1204@gmail.com